State Farm® Insurance Agent Kelley Lawrence
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Craig Young
October 14, 2026
5
out of
5
rating by Craig Young
"We’ve been with Kelley Lawrence State Farm since moving here in 2013. Kelley and his team have been resourceful, understanding, and thoughtful in guiding us through our insurance decisions. They’ve become a valued partner in the Young family’s financial team. Thank you for the continued support."
We responded:
"Craig, thank you for the great review! Our tenured customers are likely family, & we greatly appreciate your loyalty & trust in our office. We're always available to provide guidance & solutions as you navigate the various stages of life, business, & retirement. We're thankful for the ongoing relationship with your family & we look forward to talking with you guys again soon!"
Mia Weldon
October 9, 2026
1
out of
5
rating by Mia Weldon
"It's worst insurance company I ever dealt with. I cancelled home owners insurance, because it was expensive than others. I went with another company. After that my car insurance went up three times more than it was before I bought insurance with them. I cancelled in time and let them know in time. They started to charging late fees for the reasons they had to explain, and I still don't understand. But I paid to keep it simple. And here is the mistake, I should have changed insurance company then but I had eye surgery coming up, so I paid keep it simple for the next six months for the auto insurance so I could consentrait on the surgery. Now they are demanding $290.00. more for the two months of missed payments. I paid everything in time, although I left it to the last minute. I was not late. I must pay if they said so, or else there will be late fees whether I am right or wrong. They don't care as long as they gauge the money from you."
cory hollingsworth
October 4, 2026
5
out of
5
rating by cory hollingsworth
"I’ve used Kelley Lawrence with State Farm for close to 10 years now. I’ve insured everything with them and referred multiple people because they have always set themselves apart. Kelley, and Celeste have always made me feel like I’m speaking with a friend rather than company, and fought to ensure I’m always getting the best rates. Recently I was involved in an accident that I was not at fault in with the other vehicle also being insured by State Farm. For this encounter I got to work with James and as with everyone else in the office he was a pleasure to work with. Within an hour or so of the accident he had the ball rolling on filing the claim and everything went through without a hitch. And surprisingly when my vehicle was considered totaled they made me a fair offer that I did not even feel the need to argue with. Keep up the great customer service and I will be a customer for years to come!"
We responded:
"Cory, thank you for the excellent review. Our customers are friends & family to us, so we strive each day to offer great advice & to provide great service. We greatly appreciate your 10+ years of loyalty & the trust & confidence that you have in our office. You're welcome to call, text, or email anytime, & we look forward to talking with you again soon!"
TwigsFam99
October 2, 2026
5
out of
5
rating by TwigsFam99
"We have been with Kelley Lawrence State Farm for more than a decade now and we are staying put. The staff (Anna, Celeste, James, Nikki and others) is very friendly and professional. They take their time to listen and assess the situation.
Recently, James has helped me deal with Broadspire (a third-party administrator representing the at-fault party's insurance). It was a very frustrating experience to say the least, but James was ready to assist in every way. Thankfully, the issue was resolved without a dime on our end or using our State Farm insurance coverage.
James, thanks for the assist and for letting me vent primarily. I don't want a "next time" like this but, should one happen again, I'll be sure to just pay our deductible and let you professionals go after the other party. :)"
We responded:
"Thank you for the 5-Star review & for mentioning the service efforts of James & our other team members. In today's environment, the industry wants to automate service & push everything to a 1-800 number. That leads to frustration 99% of the time as there's no human that cares about the outcome. Our office team is committed to offering the service that our customers desire & expect. We will help file the claim & we will spend the necessary time to keep things moving properly. Thank you for your trust & confidence in our office, & we're always available should you need assistance. "
Renee McDowell
September 30, 2026
5
out of
5
rating by Renee McDowell
"We contacted Kelley Lawrence Agency regarding a damaged windshield. We were connected James , who followed up through the entire process. We received follow up after the repair."
We responded:
"Renee, thank you for the great review & for recognizing the claims service provided by James. More & more companies are passing off claims service to 1-800 numbers & it's not helpful or remarkable. James does a great job in our office of initiating claims for our customers & then following up throughout the claims process. Thank you for your trust & confidence in our office, & we look forward to talking with you again soon! "
Keith
September 25, 2026
5
out of
5
rating by Keith
"Always great service here at Kelley Lawrence State Farm. Celeste is there for us whenever we need, be it personal or business issues. Big thanks to James as well who helped us with an auto claim w/ no issues and lightning fast response. Thank to all!
Keith and Mary, Evans GA"
We responded:
"Keith, thank you for the 5-star review & for recognizing the personal service provided by both Celeste & James. Our customers are our family & friends & we strive to provide the best guidance & service possible. Thank you for your trust & loyalty, & you're welcome to call, text, or email anytime should you need anything. "
Meagan Bright
September 24, 2026
5
out of
5
rating by Meagan Bright
"Absolutely love this office! James and Celeste are always sooo helpful. It’s nice to speak to a local office and not a call center. Real people who are really there to help!"
We responded:
"Meagan, thank you for the great review & for recognizing the efforts of James & Celeste. In an industry that's pushing everything online, it's the local people who care that really make the difference. Thank you for your trust in confidence in our office, & as you said, we'll pick up the phone or will respond whenever you need us. "
Wesley Bodie
August 6, 2026
5
out of
5
rating by Wesley Bodie
"I appreciate James for following up with me on the status of our claim. We feel that State Farm and specifically Kelley's office was very helpful. He helped us tremendously."
We responded:
"Wes, thank you for the great review & for recognizing James & our office team. We view our customers as family so it's always our goal to provide the best guidance & service possible. It's hard to believe that we've been working together for over 10 years, & we greatly appreciate your loyalty & the trust that you have in us. Take care of your beautiful family, & we look forward to talking with you again soon!"
Angela Pica
July 23, 2026
5
out of
5
rating by Angela Pica
"I have been a long time customer with Kelly Lawrence’s State Farm office. They are an amazing team and always go above and beyond. Ive added and removed teenagers to my policy and they were so helpful in finding the best coverage and discounts. They’ve had my back when other, at fault, insurance companies weren’t treating me right. They have been a true blessing in my time of need. So, if you’re looking for an agent with a top notch staff, Kelly Lawrence’s office is where you want to be. Huge shout out to James and Jennifer for standing up for me. Thank you for all you do."
Abdul Wahab
April 25, 2026
5
out of
5
rating by Abdul Wahab
"It is always a great pleasure to deal with the staff at this location"
We responded:
"Abdul, thank you for the 5-star review as we sincerely appreciate it. We view our customers as friends & family, so we'll do everything within our power to be helpful through advice & great service. Thank you for trusting us with your insurance & financial services needs, & we look forward to talking with you again soon! "
Sara Przedecki
April 24, 2026
5
out of
5
rating by Sara Przedecki
"Speedy roadside assistance, showed up in about 30 minute and got my keys in under 5!"
We responded:
"Sara, thank you for the great review! We strive to provide remarkable service to our customers, & I'm thankful that the service provided to you was timely & helpful. Thank you again for trusting us with your insurance needs, & we're always available when you need us. Have a great week! "
Paul Condliffe
March 29, 2026
5
out of
5
rating by Paul Condliffe
"Experienced a very unfortunate and unusual motor vehicle accident.
State Farm and my local office were just exceptional. No delays in support and follow up.
The situation was dealt with in a way friendly and professional way.
Good job to all.
Best.
Paul"
We responded:
"Paul, thank you for the great review & for recognizing my incredible team! It truly is the people behind the products that make the difference, & my team values service & relationships over everything else. Our customers are our friends & family & we strive to provide the best guidance & care possible. Thanks again for trusting us with your insurance needs, & we look forward to talking again soon! "
psk560
March 17, 2026
5
out of
5
rating by psk560
"Kelley Lawrence and his team do an amazing job! highly recommend."
We responded:
"Thank you for the awesome review! We view our customers as "friends & family" so it's always our goal to provide the best guidance & service possible. We appreciate your trust in our office, & we look forward to a continued partnership for many years to come. Should you need anything, you're welcome to call, text, or email anytime. "
Ann Babydoll
March 13, 2026
5
out of
5
rating by Ann Babydoll
"They sre wonderful and helpful. I suggest y’all get the insurance and everything. They will be take good care of you guys. :)"
We responded:
"Ann, thank you for the 5-Star Review & we are humbled by your trust & confidence in us to help with your insurance & financial services needs. Our office is built on relationships & service & it's our top priority in everything that we do. Thank you, & we look forward to helping you again soon! "
Brandy Bailey
March 11, 2026
5
out of
5
rating by Brandy Bailey
"I can always depend on State Farm when I’m in need of assistance. They are very dependable!"
We responded:
"Brandy, thank you for the great review! Insurance is often viewed as just a commodity until you actually need it. But, when you do, it's important to have local, caring people who look forward to helping in a time of need. We greatly appreciate your trust & confidence in us, & we don't take that lightly. Thank you, & we look forward to talking with you again soon! "
James Manahan
March 4, 2026
5
out of
5
rating by James Manahan
"I recently had to file a homeowners insurance claim for water damage, and I couldn’t be more pleased with how everything was handled. From the very first phone call, the claims team was responsive and professional to the stress that water damage can cause."
We responded:
"James, thank you for the 5-star review related to your claim experience with State Farm & my office. James, my office Service Manager, & the rest of my team put an emphasis on excellent claims service. When unexpected things happen & you need assistance, it's the care, concern, & level of service that really matters. We appreciate the opportunity to be of service & thank yu for being a valued customer. We look forward to talking again soon! "
Ryan
March 1, 2026
5
out of
5
rating by Ryan
"I’ve been doing business with Kelly’s office for over 10 years now. I’ve always received great service and their prices are great."
We responded:
"Ryan, thank you for the 5-star review & we are very appreciative that you've trusted us with your insurance & financial services needs for over 10 years now. It's the people & relationships that make the difference, & we're always available to help when you need assistance or guidance. You're a neighbor, not a number, so please don't hesitate to call, text, or email us anytime. Have a great week! "
Elizabeth Schroeder
February 27, 2026
5
out of
5
rating by Elizabeth Schroeder
"Kelley Lawrence State Farm office has been an amazing transition from USAA. They are personable. You get a more intimate one on one experience from a local owned insurance office. All of the staff are helpful and give great customer service. They handled my entire claim and everything went smoothly. I would recommend them to anyone."
We responded:
"Elizabeth, thank you for the incredible review! My team works really hard to provide excellent service & a personalized experience. Not every family or situation is the same, so it's important for there to be an on-going conversation so that we can best meet your needs. We greatly appreciate your confidence & trust, & we are honored to assist with your insurance & financial needs. We look forward to talking again soon! "
Andy Cook
February 23, 2026
5
out of
5
rating by Andy Cook
"I’ve been a customer of Kelly’s for over a decade now, and I can confidently say that his team consistently delivers exceptional service."
We responded:
"Andy, thank you for taking the time to leave us a great review & for trusting us to assist with your insurance needs for 10 plus years. We value our customer relationships above anything else, & we strive to provide the best guidance & service possible. In an industry that pushes to make insurance just a commodity, it's the people behind the products that truly make the difference when you need it most. Thank you, & we look forward to talking with you again soon! "
Cyrus World
November 18, 2025
5
out of
5
rating by Cyrus World
"Our family have received exceptional service from Ms. Berry, she is phenomenal and exceptional when providing excellent service to her customers and she goes above and beyond to help us. Thank you for being awesome and a great asset to the company.
Watson Family"
We responded:
"Thank you for the excellent review & for taking the time to acknowledge Celeste. She, along with our team, takes great provide in caring for our customers through advice & excellent service. Thank you for trusting us with your insurance needs, & we look forward to partnering with you for many years to come. "
Haley McPhail
August 29, 2025
5
out of
5
rating by Haley McPhail
"I used this State Farm agency when buying a house in May. After receiving several quotes, I was impressed with how easy State Farm was to work with and the fair pricing for the amount of coverage provided. Thank you for the great customer service!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Amanda Alexander
August 29, 2025
5
out of
5
rating by Amanda Alexander
"I’ve had both my car and home insurance with James at State Farm and I couldn’t be happier with the service. The whole team is professional, responsive, and truly takes the time to explain coverage options in a way that’s easy to understand. Anytime I’ve had questions or needed help, they’ve been quick to respond and always go above and beyond to make sure I’m taken care of. This was especially needed during the hurricane with the damage our home received. It gives me real peace of mind knowing my family and I are in good hands. Highly recommend the State Farm team for anyone looking for reliable, trustworthy insurance!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
J C
August 14, 2025
5
out of
5
rating by J C
"Excellent customer service. Definitely recommend this insurance agency."
We responded:
"Thank you for the 5-Star review! My team genuinely cares for our customers & our top priority is to provide advice & service that is beneficial to our customers in a time of need. Thank you for trusting us, & we look forward to helping you again soon! "
Kenneth Jones
July 18, 2025
1
out of
5
rating by Kenneth Jones
"They wanna charge me $637 a month for two cars, one finance and one owned that is ridiculous"
We responded:
"Kenneth, we regret that the quoted price was not competitive. During our follow up call, we discussed several key differences between our quote & your current policy. Our quote included full coverage on both of your vehicles while your current policy does not. Once we updated & matched the coverage & usage classification on your vehicles, you stated that our rate is actually slightly less than your current policy. Accurate data is critical in getting a valid quote, & I'm glad that we could talk through your specific situation. If we can be of further assistance, you're welcome to call or email us anytime. Thank you!"
Danny patel
June 30, 2025
1
out of
5
rating by Danny patel
"Not recommended at all"
We responded:
"Danny, we regret that we were unable to assist you with your request for homeowner's coverage. Our questions are part of the application & underwriting process to fully understand the occupancy status & characteristics of a home that we're insuring. Unfortunately, in this specific case, you live out-of-state & the home is currently sitting vacant. Because of that, we regret that we're unable to offer coverage at time. If you rent the home in the future or if a family member moves in, please call us back & we'll be happy to assist you. Thank you!"